We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
A Tax invoice will be attached inside the packaging.
Buyers have full responsibility to provide us with the correct delivery address on checkout page before payment.
Any change of address details must be advised and acknowledged prior to goods being despatched. If changes to the address is needed please call or Whatsapp to +44 7749 361 369.
CLAIMS FOR NON-ARRIVAL OF ORDER/RETURN
You will be provided with a delivery date estimation during checkout. Please note that any dates shown are estimates only and do not constitute guarantees. You may need to allow extra time for your order to arrive if it has not arrived before the estimated delivery date. 3D Mats UK LTD uses reputable and reliable carriers who will allow you to track your order so you will be able to follow its progress and see when delivery is likely to take place and carriers may deliver to a safe place. To keep an eye on your order, once this has been dispatched you will be sent an email with the tracking information. Please note that if you select a “standard” delivery service your parcel will be sent through the postal network and in the UK claims for non-arrival of orders will not be investigated until 25 days have elapsed since the parcel was dispatched.
Valid claims of non-recent are extremely rare and we will always make sure that we do the right thing to minimize any inconvenience caused by any delays in transit. You should contact our customer service team as early as possible if you have any concerns about your delivery. If our carrier has scanned your parcel as delivered to you but you have not received it, or if your return is showing as scanned delivered to us but we have not yet processed it, please contact our customer service team. You will be required to allow us 10 business days from our acknowledgment of your claim to investigate all such claims. You will also need to fully cooperate in the investigation and provide us with all documentation that we request during the process. Failure to do so will result in a failed claim.
Regrettably, online retailers are often targeted by criminals engaging in fraudulent activities and theft which focus on bogus claims of non-recent delivery or return (e.g. theft made through so-called “SE” or “Social Engineering” techniques, DNA/LIT/MI scams, fraudulent EB/PEB claims, FTID returns, and digitally altered POPs). Crimes of this nature are very damaging to retailers and genuine consumers alike.
3D Mats UK LTD is acutely aware of the techniques employed by these criminals and as a result, our investigation process is very thorough. As part of the process, you may be required to provide some or all of the following:
- A signed and witnessed declaration indicating that you have not received your items in spite of the carrier’s indication that they have safely delivered it
- Proof of address
- A police report detailing the fact that your order was stolen from your property
- A face-to-face meeting with the carrier who delivered your parcel
- In the case of a return - proof of postage that will be passed to the carrier for verification that it has not been altered
- In the case of a return - an affidavit indicating that the items being claimed as returned were legitimately returned by you and that no evidence supplied by you has been fabricated or digitally altered (if you are in the UK and the retail value of your return is over £250 or you are not in the UK, you will be required to arrange your own carrier and will be liable for ensuring that it has the relevant tracking/insurance in the event that we do not successfully received your returned items so your claim would be with your carrier of choice and not 3D Mats UK LTD so you will need to satisfy their requirements for investigation of your claim)
No claims of “non-delivery” or returns claims will be exempt from investigation. Investigations will be executed as swiftly as possible; however, 10 working days is required to allow the retrieval/review of CCTV footage (from our own warehouse, local Post Offices, carrier depots, and delivery driver dash cams/PDAs etc) and the completion/review of all relevant documentation.
Where the investigation concludes that an attempt to defraud the company has taken place, it is 3D Mats UK LTD policy to refer such cases for prosecution and all evidence collected will then be passed to the relevant authorities. We operate a zero-tolerance to such criminal activity and are committed to protecting ourselves, our fellow online retailers, and our customers from the increased costs that are associated with becoming a victim of these crimes.